FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
This is an open position with Cleveland Electric Illuminating Company, a subsidiary of FirstEnergy Corp.
This is a full-time, on-site position located at either Painesville Concord or Akron (with travel to Painesville Concord at least once a week).
Summary
This position is responsible for activities that include reliability and power quality performance, new business relationships and customer satisfaction.
This entails, but is not limited to, growing profit margins through new business support, providing customers guidance on efficient electric usage options, supporting the storm process, administering operating company tariffs and regulations, maintaining the customer database system, seeking alternative solutions, and implementing improvements to achieve corporate goals.
Responsibilities
Customer Engagement & Representation
- Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company's values and commitment to service.
- Deliver superior customer experience through proactive, personalized engagement with managed Commercial & Industrial (C&I) customers and community stakeholders.
- Act as a trusted advisor and point of contact for managed customers, ensuring their needs are understood and addressed effectively. Maintaining customer confidentiality.
Technical Account Management
- Responsible for the relationship of FirstEnergy's most complex, high-value, and large load Commercial & Industrial accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions and long-term partnership development.
- Acting as project manager for construction projects, facilitating the expansion of additional product lines to be offered, and communicating the various regulated products and services available to our customers.
- Cultivate high-impact relationships across all levels of customer organizations-from operational teams to executive leadership-to strengthen strategic alignment, enhance collaboration, and drive long-term business value.
- Identify opportunities to drive load growth and capital investment through strategic partnerships and tailored energy solutions.
Communication & Relationship Building
- Bridge communication between FirstEnergy and its customers, translating technical and organizational information into actionable insights for customer retention, attraction, and expansion projects
- Foster collaboration across internal departments to support customer initiatives and infrastructure development, including but not limited to Local Engagement, Economic Development, National Accounts, Engineering, Legal, Rates, and Billing
- Represent customer interests in internal planning and decision-making processes.
- Works with Lines, Substation, DCC and ACC organizations to schedule work in accordance with customer priorities.
- Works in conjunction with Business Services and Billing to ensure accurate and timely billing for customer work requests.
Organizational Knowledge & Technical Insight
- Utilize deep organizational insight to navigate internal structures and advocate for customer priorities, ensuring seamless integration of customer needs into business operations.
- Apply industry expertise and technical acumen to deliver tailored guidance that supports complex customer initiatives and drives mutual value.
- Engage cross-functional teams-including legal, engineering, operations, and regulatory-to strategically align internal capabilities with customer project goals, timelines, and regulatory requirements.
- Will become proficient in the following technical areas:
- Distribution/Transmission Interconnection process.
- Shepherd the customer through the full Transmission Connection lifecycle process.
- Gain working knowledge of the purpose, function and operating characteristics of electrical equipment and systems.(i.e., substation, overhead lines, underground lines) as well as working knowledge of construction methods, mainte