Customer Account Specialist

Job Title: Customer Account Specialist

Department: Customer Service/Engineering

Supervisor: Engineering Manager

Pay Range: $22-$26/hour

Schedule: Mon-Fri 7:00am-3pm

About Us

ARCH Global Precision manufactures high-precision components and engineered solutions for customers in demanding industries. Through advanced manufacturing capabilities, technical expertise, and a strong commitment to quality, we help our customers bring innovative products to market with confidence.

About the Role

The Customer Account Specialist plays a key role in supporting customer relationships and ensuring a smooth order fulfillment process in a fast-paced aerospace manufacturing department. This individual is responsible for handling incoming purchase orders, managing order entry and communication, and ensuring proper documentation, including the creation and filing of Device History Records (DHRs). The role serves as a liaison between customers, production, and quality departments.

Key Responsibilities include the following. Other duties may be assigned.

• Receive, review, and process customer purchase orders accurately and in a timely manner.
• Enter POs into the ERP system and confirm receipt and delivery expectations with customers.
• Communicate proactively with customers regarding order status, delivery schedules, and any potential delays.
• Coordinate with internal departments (production, quality, shipping) to ensure orders meet customer and regulatory requirements.
• Prepare and maintain Device History Records (DHRs) in accordance with aerospace quality standards and customer-specific requirements.
• Ensure all customer documentation is complete, accurate, and stored properly in physical or digital formats.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Support customer audits by providing requested documentation and records.
• Escalate critical issues to appropriate departments or leadership when necessary.
• Assist with continuous improvement initiatives related to customer service and order processing.

Education and/or Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum 2 years of customer service or order entry experience, preferably in a manufacturing or aerospace environment.
• Familiarity with aerospace industry standards (AS9100, ISO 9001) is a plus.
• Strong attention to detail and organizational skills.
• Proficient with Microsoft Office Suite (especially Excel, Outlook) and ERP systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience in handling controlled documents and understanding traceability requirements is preferred.

Physical Demands

• While performing the duties of this job, continuous mental and visual attention is needed. The ability to walk, stand, sit, talk and hear is frequently required. The ability to operate a computer is required. Lifting up to 20 pounds is occasionally required.

Benefits:

• Medical, dental, vision
• Medical and Dependent Care FSA
• Company sponsored life and AD&D
• 401k with generous employer match
• Paid-time off

Additional Notes

ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.