Analysis Skills, Billing, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Inbound Call Centers, Microsoft Office, Multilingual, Multitasking, Reconciliation, Resolve Customer Issues, Sales Management, Videoconferencing
Job Location: Norfolk, VA,
Job Duration: 12-Month Contract (Hybrid)
Education Requirement:- HS/GED Required.
- Associate degree prefers, not required
Preferred Years of Experience:- Minimum 2+ years of experience in an inbound call center environment
- It would be a plus to also have experience with utilities
Top Required Skills:- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus
Nice to Have Skills:- Bi-lingual is wonderful but not required.
High Level Project Overview:
Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: - High bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
- Looking for someone with experience in customer service with a drive and desire to become an established member of the team who wants to advance and succeed as a part of client’s Customer Account Management team for years to come.
- Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
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Integrated Resources, Inc