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Customer Account Team Lead

Herc Rentals Inc

Bonita Springs, FL

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JOB DETAILS
SALARY
$27–$30 Per Hour
SKILLS
Accounts Receivable, Business-to-Business (B2B), Credit and Collections, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Disability Insurance, Documentation, Inside Sales, Leadership, Legal, Life Insurance, Mentoring, Microsoft Excel, Microsoft Word, Military, Negotiation Skills, Onboarding, Past Due Accounts, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Rentals, Risk, Sales, Sales Management, Stock Market, Team Lead/Manager, Telehealth, Time Management, Weight Management, Writing Skills
LOCATION
Bonita Springs, FL
POSTED
4 days ago
Job Title: Customer Account Team Lead

Bonita Springs, FL, USA, 34134

Employment Status: Full-time

Posting Start Date: 7/10/26

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

Customer Account Team Lead, Special Services ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding "DSO". This position reports directly to the Customer Account Manager and primary focus is to manage accounts assigned and as well provide escalation support for the other members of your team. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.

What you will do...

  • Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes.
  • Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
  • Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
  • Build and maintain relationships with Internal Sales Management Teams and External customers
  • Provide support to team members to maintain awareness of target KPIs.
  • Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Assist with on-boarding of new customer contracts and documentation of special handling accounts.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.
  • Work with National Account Managers, District Managers, and RVP on delinquent accounts
  • Prepare monthly write off file for customers that must be submitted to third party agencies


Requirements

  • 4+ years' experience managing collection portfolios
  • Proven leadership skills


Skills

  • Team Leadership and Development
  • Professional Telephone Etiquette
  • Advance Microsoft Excel and Word
  • Strong Sense of Urgency and Customer Focus
  • Skilled in both Verbal and Written Communication
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver


Req #: 70114

Pay Range: $27.00 - $30.00

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

About the Company

H

Herc Rentals Inc

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