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Customer Accounts Receivable Engagement Representative

Reyes Holdings

Manor, Texas

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Genetics, High School Diploma, Human Resources, Incentive Programs, Legal, Military, Payment Processing, Philosophy, Problem Solving Skills, Time Management
LOCATION
Manor, Texas
POSTED
4 days ago
Responsibilities:

Position Responsibilities:  

 

  • Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about accounts receivable balances, billing, and payment options 
  • Take payments over the phone securely and assist customers in understanding their payment options 
  • Educate customers on the benefits of using self-service tools to manage their accounts independently 
  • Provide clear and concise responses to customer concerns about open balances and billing discrepancies 
  • Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution 
  • Track and log customer interactions, payment processing, and resolutions in the company’s CRM system 
  • Other duties as assigned 
Qualifications:

Required Education and Experience:  

 

  • High School Diploma/General Education Diploma and 1 to 2 plus years of related experience 

 

Preferred Education and Experience:   

 

  • Bachelor’s Degree 
Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening: Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

About the Company

R

Reyes Holdings

Reyes Holdings, aligned with leading brewers and foodservice providers, delivers the best-known brands and widest variety of food and beverage items to retailers around the world. Annually, the company delivers over 406 million cases of high-quality beer and food products from more than 90 warehouses in the U.S., Canada, and Ireland as well as Puerto Rico, Central and South America. Today, Reyes Holdings is the 25th largest privately held company in America and one of the largest privately held companies in Chicago with more than 10,300 employees and annual sales in excess of 12 billion dollars. We are dedicated to providing a challenging and rewarding work experience with opportunity for growth.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Restaurant/Food Services
FOUNDED
1956
WEBSITE
http://www.reyesholdings.com/

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