Customer Acquisition Manager, ISV

AWS is expanding its North American Outbound Customer Acquisition Sales team in Austin. As a Customer Acquisition leader, you"ll manage a team of representatives to generate high-quality sales opportunities and accelerate customer growth. You"ll collaborate with cross-functional teams to drive AWS service adoption and market expansion. Your role involves strategic planning, stakeholder management, and developing early career talent through coaching and mentoring. You"ll focus on helping your team exceed KPIs, build sales and leadership skills, and advance within AWS Global Sales. This position is crucial for pipeline generation, customer acquisition, and fostering a talent development flywheel across the organization.

Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams, but also self-generated, to dive deep into performance trends and inform decisions to produce successful outcomes. As a manager, you will be responsible for upholding Amazon's goal of Striving to be Earth's Best Employer through eective hiring, people management, coaching, and culture building.

Key job responsibilities

• Manage team in building qualified sales pipeline through prospecting and early customer conversations.
• Identify challenges and develop scalable solutions for the team and broader organization.
• Coach and develop early career talent in sales skills and Amazon Leadership Principles.
• Act as a trusted advisor on Customer Acquisition to sales leaders and cross-functional teams.
• Manage team performance against KPIs including outbound calls, meetings scheduled, and opportunity creation.
• Continuously develop technical knowledge and understanding of customer business issues.
• Contribute to broader Customer Acquisition initiatives like culture-building and new tool piloting

A day in the life

• Thinks of themselves as a "coach" and spends 50% of day developing employees
• Adaptive management style, able to move swiftly and decisively
• Holds themselves and team accountable for delivering results
• Metric driven mindset, thru consistent inspection and analyzing
• Enjoys recruiting, onboarding and hiring the next generation of sellers

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.