Customer Admin Support & Data Entry Specialist (Remote)

Job Description

The Customer Admin Support & Data Entry Specialist (Remote) combines customer-focused administrative support with accurate data management to help daily business operations run efficiently. This role assists with customer requests, maintains organized records, updates internal systems, and coordinates routine administrative activities across teams.

This position is ideal for an entry-level professional who communicates well, pays close attention to detail, and enjoys keeping information and processes organized. You’ll gain practical experience across customer support, administration, data entry, and remote operations while receiving guidance and training from the team.

What You’ll Do

Customer & Administrative Support

• Assist customers with general questions, requests, and routine account-related needs

• Respond professionally through email, chat, phone, or other approved communication channels

• Document customer interactions and ensure appropriate follow-up

• Route more complex questions to the appropriate department or team member

• Support administrative tasks related to customer accounts and service requests

• Help maintain a positive and responsive customer experience

Data Entry & Record Management

• Enter and update customer and business information in databases, spreadsheets, and internal systems

• Review records for accuracy, completeness, and consistency

• Correct routine errors and flag discrepancies requiring additional review

• Maintain organized electronic records and documentation

• Process information according to established procedures and timelines

• Perform basic quality checks to help ensure data integrity

Operations & Process Support

• Maintain trackers, reports, forms, templates, and shared documents

• Assist with document preparation, filing, and information organization

• Track requests, assignments, and outstanding follow-up items

• Support recurring administrative processes and operational projects

• Help identify opportunities to simplify routine workflows

• Follow established policies for handling company and customer information

Remote Team Collaboration

• Coordinate with customer service, operations, and administrative teams

• Communicate updates and relevant information clearly to colleagues

• Participate in virtual meetings, training sessions, and team check-ins

• Manage assigned responsibilities independently and meet expected deadlines

• Ask questions and seek clarification when information is incomplete

• Maintain consistent communication while working remotely

What We’re Looking For

• 0–2 years of experience in customer service, data entry, administration, office support, or a related field; entry-level candidates are welcome

• Strong attention to detail and accuracy

• Clear written and verbal communication skills

• Friendly and professional approach to customer interactions

• Good organizational and time-management abilities

• Basic computer and typing proficiency

• Comfortable using spreadsheets, email, online forms, and digital documents

• Familiarity with Microsoft Office, Google Workspace, or similar productivity tools

• Ability to follow procedures and manage multiple routine priorities

• Dependable, adaptable, and comfortable working independently in a remote environment

• Experience with CRM, ticketing, database, or project-management systems is helpful but not required

What We Offer

• Remote flexibility: Work within a remote-first environment designed for effective collaboration

• Training and onboarding: Learn company systems, customer support procedures, and administrative workflows

• Entry-level opportunity: Build professional experience without requiring an extensive background in the field

• Professional development: Strengthen skills across customer service, data management, administration, and operations

• Career growth: Gain transferable experience that can support advancement into customer success, operations, administrative, or data-focused roles

• Supportive team culture: Join an environment that values communication, accuracy, reliability, and continuous learning

• Competitive compensation and benefits: Compensation and benefits are aligned with experience, responsibilities, and applicable requirements

Diversity & Inclusion

We are committed to fostering a welcoming and inclusive workplace where different backgrounds, experiences, and perspectives are valued. We believe every team member should have the opportunity to contribute, develop professionally, and succeed.

All qualified applicants are encouraged to apply.