Does this position interest you? You should apply - even if you don't match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass, were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
Job Summary
We are seeking a Customer Advocate to join our team. This role is a great opportunity to build a fulfilling career and have a life.
What Youll Get
• Monday thru Saturday, with Sundays and a day off thru the week • Competitive weekly base pay starting between $18.25 and $22.75 per hour • A benefits package valued at more than $10k*, including: • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days • Up to $5,250 annually in tuition reimbursement • Paid training and all the tools and resources youll need to be successful
What Youll Do
• Welcome in-shop customers and resolve customer concerns quickly and efficiently • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations • Confirm and complete work order information, including insurance verification, additional parts, and missing information • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills • Review orders from the national contact center and manage dealer part orders and special accounts • All other duties as assigned
Requirements
• High School Diploma/GED/Equivalent required • Experience: 1-3 years telephone operations or business administration experience required • Ability to provide world-class customer service in a changing, fast-paced operation • Present a professional appearance and wear personal protective equipment • Ability to travel up to 10%
Internal Associates
Already a member of the Safelite team? Apply through your Workday account by searching Find Open Jobs.
Diversity and Inclusion
Safelite welcomes everyone. We value our diverse workforce and suppliers, and were proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit Amounts
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
Reasonable Accommodation
This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.
Physical and Mental Demands
Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability.
Other Qualifications
Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.