Customer Advocate Spec

This is a hybrid call center and administrative support position that combines patient scheduling responsibilities with office-based operational and administrative tasks.The position provides excellent customer-focused service by handling inbound and outbound telephone calls, coordinating patient scheduling, relaying provider messages, and supporting general operator services. In addition, the role performs assigned office duties to support clinic operations, departmental workflows, and administrative functions.This position helps maximize efficiency by facilitating the accurate flow of information between patients, providers, hospital staff, and various departments while ensuring high-quality customer service and operational support.This position has no responsibility for providing direct patient care.