Customer Analytics and Experience Analyst

Colgate-Palmolive

Piscataway, NJ

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JOB DETAILS

SALARY

$70,000–$107,500 Per Year

SKILLS

Analysis Skills, Animal Nutrition, Cadence, Communication Skills, Compensation and Benefits, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, DOMO, Data Visualization, Datasheets, Demand Forecasting/Planning, Diversity, Forecasting, Home Care, Identify Issues, Leadership, Logistics, Operational Audit, Operational Strategy, Operational Support, Organizational Skills, Performance Metrics, Personal Care, Predictive Modeling, Presentation/Verbal Skills, Python Programming/Scripting Language, Quality Metrics, Retail, SAP, Skin Care, Supply Chain, Talent Management, Team Player, Time Management, Trend Analysis

LOCATION

Piscataway, NJ

POSTED

2 days ago

No Relocation Assistance Offered

Job Number #174331 - Piscataway, New Jersey, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Customer Experience Analyst provides analytical and operational support focused on Customer Engagement and Demand Planning for all retail environment accounts related to vendor compliance, logistics deductions, and load weight optimization. This collaborative role aims to reduce, minimize, and prevent customer fines and defects related to fill rate, on-time delivery, shortages, damages, and quality standards set by each customer. This position analyzes internal and customer data to provide key insights and develops action plans to enhance planning accuracy, addressing cost drivers, and working with cross-functional partners to ensure continuous improvement in compliance with internal efficiency programs and customers vendor programs.

Responsibilities:

+ Observe and interpret trends from key performance indicators to inform strategic and operational decisions, providing targets recommendations

+ Conduct in-depth analyses on a regular cadence to identify key cost drivers and inefficiencies. Generate actionable-insights and coordinate with cross-functional teams to influence decision making

+ Analyze and assess historical trends and activities to support accurate forecasting and planning. Ensuring alignment with customer requirements and internal capabilities

+ Assist in development and implementation of prescriptive and predictive analytical models to enhance accuracy, identify potential issues and provide recommendations for proactive measures

+ Collaborate with reporting team who will handle data visualization and reporting tasks to ensure insights are effectively communicated and utilized

Required Qualifications

+ Bachelor's degree in Business, Supply Chain, or related field

+ 0 - 2 years experience in Supply Chain with an understanding of supply chain principles including replenishment, ordering and related customer service functions, or logistics operational knowledge

+ Hands on experience with customer data or Google sheets

Preferred Qualifications:

+ Excellent communication and presentation skills

+ Good organizational skills and structured work

+ Passion for continuous improvement

+ DOMO, Sigma experience

+ SAP System knowledge: including R/3, APO

+ Familiarity with python

Compensation and Benefits

Salary Range $70,000.00 - $107,500.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .

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About the Company

Colgate-Palmolive

The small soap and candle business that William Colgate began in New York City early in the 19th century is now, more than 200 years later, a truly global company serving hundreds of millions of consumers worldwide. Throughout this history, Colgate people and Colgate values have been at the heart of our success. Today, Colgate focuses on four core businesses Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate now sells its products in over 200 countries and territories worldwide.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Consumer Packaged Goods Manufacturing

WEBSITE

https://www.colgatepalmolive.com/en-us

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