Customer and Account Operations Coordinator

Position: Account Operations Coordinator
Department: Order Management
Location: Bingham Farms, MI
Reports To: Manager, Forecasting & Replenishment

About the Role

Reporting to the Manager, Forecasting & Replenishment, the Account Operations Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills, and attention to detail enabling them to resolve problems independently with internal and external contacts. 

KEY RESPONSIBILITIES 

• Initiate and maintain retailer program setups; spanning from the program kickoff through execution.
• Manage the item setup lifecycle, executing internal and external setup/maintenance in corresponding retailer portals.
• Manage product testing requirements with each retailer; serving as the liaison between the retailer and CHB to ensure no delays to program launches.
• Proactively manage eCommerce inventory signals to ensure an accurate online representation for the consumer.
• Monitor and manage retailer web pages to ensure items are continuously active and accurate to Marketing expectations.
• Oversee EDI process to diagnose and resolve failures to prevent disruptions to the business.
• Work with manufacturing plants to resolve consumer questions
• Special Projects as assigned

QUALIFICATIONS 

• Bachelors degree required
• Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with an ERP database is helpful (preferably SAP).
• Experience working in retail (preferred).
• Experience working with cross functional teams
• Fast learner that is willing to take on new challenges as they present themselves
• Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
• Excellent written and verbal communication, organizational, and presentation skills
• Self-motivated, takes initiative, and owns their projects
• Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
• Detail-Oriented
  
  

BENEFITS PACKAGE & EMPLOYEE PROGRAMS  

• Comprehensive Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Health Savings Accounts
• 401k
• Paid vacation and holidays
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional)