Computer Task Group, Inc logo

Customer Application Support Specialist

Computer Task Group, Inc
  • Anchorage, Alaska
    6 days ago
    Computer Task Group, Inc

    Job Description

    Description:

    CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role is responsible for troubleshooting application issues, resolving user inquiries, documenting solutions, and collaborating with technical teams to ensure a high level of customer satisfaction.

     

    Location: Anchorage, AK

    Duration: 6 months

     

    Key Responsibilities:

    • Serve as the primary point of contact for customer application support requests.
    • Troubleshoot and resolve application-related issues in a timely manner.
    • Monitor support tickets and provide regular updates to customers.
    • Escalate complex issues to development or infrastructure teams as needed.
    • Document incidents, solutions, and system changes.
    • Assist with application testing, upgrades, and user training.
    • Maintain a strong focus on customer service and issue resolution.

    Qualifications:

    • Experience in application, help desk, or technical support roles.
    • Strong troubleshooting and problem-solving skills.
    • Excellent verbal and written communication skills.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Experience with ticketing systems and customer support processes preferred.

    This position is ideal for someone who enjoys solving problems, working directly with customers, and supporting critical business applications.

     

    Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

     

    CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

     

    To Apply:

    To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

    About Us:

    CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

    Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

     

    Numbers & Facts

    LocationAnchorage, Alaska
    IndustryComputer/IT Services
    Company Size2,500 to 4,999 employees
    Year Founded1966
    Websitehttp://www.ctg.com/

    About Company

    CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

    CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

    Skills

    • Business Solutionsunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Documentationunmatched
    • English Languageunmatched
    • Federal Laws and Regulationsunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Legalunmatched
    • Multitaskingunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Recruiting/Staffing Agencyunmatched
    • Resolve Customer Issuesunmatched
    • Software Administrationunmatched
    • State Laws and Regulationsunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Track Customer Issuesunmatched
    • Writing Skillsunmatched

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