Customer Billing Specialist

HYBRID ROLE BASED OUT OF OUR JACKSONVILLE OFFICE

Job Purpose:

Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry.

Job Responsibilities:

Address the more common variety of scenarios encountered that causes billing exceptions/ errors.

Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.

Follow established approval matrix for processing credit memos.

Research and gather supporting documentation for all assigned customer disputes.

Develop knowledge of Veritiv's ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.

Identify scenario(s) encountered that cause customer disputes with assistance.

Take appropriate action regarding impact to Sales Reps' commission with assistance.

Reconcile customer payment in Accounts Receivable system to validate the dispute application.

Additional Responsibilities & Qualifications:

Strive to consistently meet or exceed individual and team goals.

Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.

Other related duties and responsibilities, as required or assigned

Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.

Work Experience:

1-3 years of related job experience.

Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Basic experience of simple office/operational systems.

Excellent verbal, written, people, and diplomacy skills are required.

Proficient with Microsoft Office Suite.

Strong customer service skills (friendly, courteous and helpful).

Education:

Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.