Customer Billing Team Lead
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Date: Aug 26, 2025
Location: Bonita Springs, FL, US, 34134
Company: Herc Rentals
If you are currently an employee of Herc Rentals, please apply using this link: _Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte_company=hercrental&_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.
Job Purpose
The Herc Customer Billing Team Lead is responsible for providing customer service and billing needs to customers that require more specialized attention from the time of billing until the receivable is paid. This position reports to the Customer Billing Assistant Manager and ensures that portal billed customers receive accurately billed invoices in a timely manner. This position requires attention to detail and excellent problem-solving skills to ensure contract compliance and help promote long-term business relationships with our customers and internal business partners.
Effective communication skills and the ability to accurately communicate billing issues are critical in obtaining account resolution and minimizing payment delays. Billing procedures have been developed to provide a systematic way of managing accounts while also retaining our customer’s loyalty and driving successful business results.
What you will do...
• Supports new customer portal billing and registration requests (Ariba, Taulia, Coupa, etc)
• Assist with answering team group inbox emails
• Ensures timely and accurate billing of customer portal billed accounts including national account invoices to ensure contract compliance.
• Coach and Train team members, handle team billing issues, subject matter expert for specific applications
• Identify opportunities to streamline customer billing processes.
• Ensure job aids are created and updated for all active portal team managed accounts.
• Improve team efficiency.
• Proactively reach out to internal contacts on invoice issues and rejections, provide invoice copies, documentation and other activities required to ensure payment on past due invoices.
• Process customer disputes with a sense of urgency.
• Take proactive measures to address and bring material portal billing changes to asst. manager.
• Maintain relationships with internal and external customers to drive efficiencies in processes.
• Assist in projects, process improvements, and other related tasks as identified by leadership.
Requirements
• Four years’ work experience utilizing critical thinking and problem-solving skills.
• Prior portal billing and vendor registration experience preferred.
• Three-years credit and collection experience.
Skills
• Proficient Microsoft Excel and Word
• Ability to work with minimal supervision and think logically & constructively
• Excellent creative problem solver
• GetPaid Experience
• Organizational and time management skills
• Strong sense of urgency and customer focus
• Skilled in both verbal and written communication
Req #: 64537
Pay Range: $26 - $29 an hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Manager, Accounts Receivable, Compliance, Field Service, Management, Finance, Legal, Manufacturing
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