Job Description
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
Position: Customer Business Manager (Facility Manager)
Location: Merced, CA 95348
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
What will you do:
- The Client Customer Business Manager (CBM) is the senior representative accountable for the overall performance of the on-site FM Team and Contract Deliverables.
- This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources.
- In addition, the CBM manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance and governance.
How will you do it :
- Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes
- Project Management Skills; will be responsible for managing construction activities to include reviewing of drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations and inspections.
- Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner
- Provide technical and management direction to maintenance management service contractor
- Manages, directs and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
- Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives
- Working closely with the Customer to ensure alignment with contract requirements and operational policies
- Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs and Customer Satisfaction. Taking corrective actions to bring about required change
- Selecting and training all project employees and administering Client policies, procedures, and standards to ensure that Client employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
- Providing timely and effective communications with all employee levels within the project, the Customer's organization, and Client. Building a strong win-win relationship
- Serving as a role model, mentor, and valued resource for the Customer and Client
- Sharing process improvements and lessons learned with peers
What we look for:
- Bachelor degree in Electrical or Mechanical Engineering or 10 years equivalent experience in a Facility Management discipline experience with the ability to travel to assigned projects
- Prefer BOMA and/or IFMA designation (RPA/CFM)
- Experience with directing, planning, developing and implementing strategic and operational plans
- Experience in management of multi-disciplinary teams and working groups.
- Lead Customer meetings
- Oversee performance reviews for all on-site FM Team members and primary sub-contractors.
- Manage Contract Compliance requirements
- Perform periodic planned and random site 'evaluation inspections' to continuously monitor front-line performance
- Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
- Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Merced, CA |
| Industry | Computer/IT Services |
| Salary | $64.86 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Best Practicesunmatched
- Commissioningunmatched
- Communication Skillsunmatched
- Constructionunmatched
- Construction Managementunmatched
- Continuous Improvementunmatched
- Contract Managementunmatched
- Contract Requirementsunmatched
- Corrective Actionunmatched
- Cross-Functionalunmatched
- Customer Satisfactionunmatched
- Electrical Engineeringunmatched
- Facilities Managementunmatched
- Interpersonal Skillsunmatched
- Maintain Complianceunmatched
- Maintenance Servicesunmatched
- Market Surveysunmatched
- Mechanical Engineeringunmatched
- Mentoringunmatched
- Metricsunmatched
- Operational Strategyunmatched
- Operations Planningunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Performance Reviewsunmatched
- Procedure Developmentunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Regulatory Complianceunmatched
- Safety/Work Safetyunmatched
- Schedule Developmentunmatched
- Site Evaluationunmatched
- Staff Trainingunmatched
- Strategic Planningunmatched
- Technical Leadershipunmatched
- Time Managementunmatched
- Willing to Travelunmatched
- Workforce Managementunmatched
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