Customer Business Manager

Lancesoft

Los Angeles, CA

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JOB DETAILS

SALARY

$57.69

SKILLS

Asset Management, Automotive Industry, Budget Management, Car Rentals, Continuous Improvement, Contract Management, Contract Requirements, Corrective Action, Cross-Functional, Customer Relations, Electricity, Facilities Management, Fire Safety, Forecasting, HVAC, Leadership, Life Safety Systems, Maintain Compliance, Network Connectivity, Order Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Plan Meetings, Project/Program Management, Reporting Skills, Safety/Work Safety, Standard Operating Procedures (SOP), Team Lead/Manager, Team Player, Workforce Planning

LOCATION

Los Angeles, CA

POSTED

21 days ago

Shift: 1st shift hours, Monday-Friday
Duration: 05 - 06 Months with possible extension
Pay range: $57.69 - $72.12/hr.
Onsite Job

Role Purpose
The Customer Business Manager is accountable for the end-to-end delivery of Business & Maintenance (O&M) services.
This role ensures contract compliance, asset reliability, KPI performance, and customer (LAWA) satisfaction, while maintaining a safe and efficient operating environment.
Core Accountabilities
1.Contract Compliance & Governance
·Own execution of Project Agreements requirements
·Ensure compliance with:
o Availability and performance standards
o Maintenance obligations and response times
·Lead audits, reporting, and interface with LAWA on contractual matters
·Collaborate with co-partner to deliver contractual obligations
·Develop SOP/EOP and implement
·Critical thinker
·Able to lead and coordinate contractual meetings with key stakeholders (Police, Fire, LAWA and rental car customers)
2. Business & Asset Management
·Oversee all O&M activities across critical systems:
o HVAC, Client, electrical, vertical transport, fire/life safety, security
·Ensure effective work order management, PM execution, Life Cycle program and asset reliability
·Oversee subcontractors and service providers
3. KPI & Performance Management
·Manage contract-driven performance metrics, including:
o Availability and Performance compliance
o Response times and backlog
o Quality, safety, and cost performance
·Drive corrective actions and continuous improvement initiatives
·Employee performance metrics
4. Customer & Stakeholder Leadership
·Serve as primary Business interface with LAWA and Project Company
·Lead performance reviews and Business meetings
·Provide clear reporting on performance, risks, and improvement plans
·Maintain strong, collaborative customer relationships
5. Team Leadership
·Lead a multi-disciplinary FM team and subcontractors
·Responsible for:
o Staffing, training, and performance management
o Workforce planning and technical capability development
·Promote a culture of safety, accountability, and continuous improvement
Key Success Measures
·Compliance with availability and performance standards
·Achievement of contract KPIs and service levels
·Successful audit and compliance outcomes
·Manage multiple site budgets and meet forecasted margins
·Customer (LAWA) satisfaction
·Safety performance and Business reliability
Qualifications
·10+ years in facility management / infrastructure O&M
·Strong background in multi-system technical Business (HVAC, electrical, life safety)
·Proven experience in:
o Contract-driven environments (P3 preferred)
o KPI-based performance management
o Leading large, multi-disciplinary teams
·Strong contract interpretation and stakeholder management skills
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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