Customer Business Manager

Shift: 1st shift hours, Monday-Friday
Duration: 05 - 06 Months with possible extension
Pay range: $57.69 - $72.12/hr.
Onsite Job

Role Purpose
The Customer Business Manager is accountable for the end-to-end delivery of Business & Maintenance (O&M) services.
This role ensures contract compliance, asset reliability, KPI performance, and customer (LAWA) satisfaction, while maintaining a safe and efficient operating environment.
Core Accountabilities
1.Contract Compliance & Governance
·Own execution of Project Agreements requirements
·Ensure compliance with:
o Availability and performance standards
o Maintenance obligations and response times
·Lead audits, reporting, and interface with LAWA on contractual matters
·Collaborate with co-partner to deliver contractual obligations
·Develop SOP/EOP and implement
·Critical thinker
·Able to lead and coordinate contractual meetings with key stakeholders (Police, Fire, LAWA and rental car customers)
2. Business & Asset Management
·Oversee all O&M activities across critical systems:
o HVAC, Client, electrical, vertical transport, fire/life safety, security
·Ensure effective work order management, PM execution, Life Cycle program and asset reliability
·Oversee subcontractors and service providers
3. KPI & Performance Management
·Manage contract-driven performance metrics, including:
o Availability and Performance compliance
o Response times and backlog
o Quality, safety, and cost performance
·Drive corrective actions and continuous improvement initiatives
·Employee performance metrics
4. Customer & Stakeholder Leadership
·Serve as primary Business interface with LAWA and Project Company
·Lead performance reviews and Business meetings
·Provide clear reporting on performance, risks, and improvement plans
·Maintain strong, collaborative customer relationships
5. Team Leadership
·Lead a multi-disciplinary FM team and subcontractors
·Responsible for:
o Staffing, training, and performance management
o Workforce planning and technical capability development
·Promote a culture of safety, accountability, and continuous improvement
Key Success Measures
·Compliance with availability and performance standards
·Achievement of contract KPIs and service levels
·Successful audit and compliance outcomes
·Manage multiple site budgets and meet forecasted margins
·Customer (LAWA) satisfaction
·Safety performance and Business reliability
Qualifications
·10+ years in facility management / infrastructure O&M
·Strong background in multi-system technical Business (HVAC, electrical, life safety)
·Proven experience in:
o Contract-driven environments (P3 preferred)
o KPI-based performance management
o Leading large, multi-disciplinary teams
·Strong contract interpretation and stakeholder management skills
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.