1st Level Support, Call Centers, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Management, Employee Assistance Plan, English Language, Estonian Language, Global Branding, Health Insurance, Interpersonal Skills, Loan Structuring, Market Development, Microsoft Office, Needs Assessment, Order Delivery, Order Processing, Organizational Skills, Patient Care, Performance Analysis, Performance Metrics, Problem Solving Skills, Russian Language, Sales, Sales Campaigns, Sales Support, Service Delivery, Sports, Team Player, Telephone Skills, Telesales, Time Management, Vaccination
Estonia • (Tallinn)
Sales
Hybrid
Early Careers
Are you a strong communicator with a passion for helping people and a knack for sales? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly matter? If so, we'd love to meet you.
As a Customer Call Center Agent, you'll be the first point of contact for our customers-representing a globally recognized brand and playing a key role in delivering outstanding service and support. This is more than just a job; it's an opportunity to grow your career in a supportive, international environment.
YOUR NEW KEY RESPONSIBILITIES:
- Proactively reach out to customers via outbound calls and respond to inbound inquiries with professionalism and care.
- Build and maintain strong, trust-based relationships with customers by understanding their needs and offering tailored solutions.
- Support sales campaigns, introduce new products, and track performance metrics.
- Collaborate with internal teams to ensure smooth order processing, delivery, and issue resolution.
- Manage customer data, credit policies, and order entries with accuracy and efficiency.
- Provide first-level support and insights to the Market Developer (MD) and contribute to continuous improvement efforts.
- Keep our CRM and customer databases up to date and well-organized.
ARE THESE YOUR SECRET INGREDIENTS?
- Previous experience in customer service or sales (call center experience is a strong advantage).
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office and familiarity with CRM systems.
- Fluency in Estonian and English, (Russian would be counted as an advantage).
- A proactive, customer-focused mindset with resilience and adaptability.
WHAT WE OFFER:
- Temporary contract: This position is offered on a temporary contract with no fixed end date currently defined.
- Medical care: employees have an opportunity to enroll for a health insurance plan. Through health insurance, it"s possible to cover the costs of doctor"s visits, hospitalization, vaccination, dental care, and also to apply for sports or other well-being activities compensation.
- EAP (Employee Assistance Program): 24/7 access to free consultation and assistance for employees and their family members in dealing with personal and professional problems and challenges.
- Additional days off for taking up annual leave: if you use all your annual leave in a given year, you will receive up to 3 additional days off.
- Lunch cards: the lunch card, which we subsidize every month, will allow you to purchase meals at your favorite places.
- In-kind: Every quarter you will receive Coca-Cola products.
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
Salary range: 1400 - 1550 EUR monthly base salary + 30% result based bonus.
Benefits
Additional days off
Development opportunities
Meal ticket
Work with iconic brands
Volunteering Opportunities
Wellbeing program