Serve as the voice of Cabinets To Go, supporting our customers, stores, and contractors. This role handles inbound/outbound calls, emails, chats, and store tickets, with a focus on installation service support and resolving escalated matters. You'll document cases, fulfill POs and parts orders, and coordinate across teams to ensure a seamless customer experience.
What You'll Do
Handle inbound/outbound calls, emails, chats, and tickets professionally
Coordinate with Install Right, stores, and contractors to resolve escalated issues
Create, track, and resolve tickets, POs, and parts orders
Generate parts pricing and approve within assigned LOA
Enter work orders (WO) in CMC and POs in NetSuite
Support Gracious Home Cabinetry, Thomas Baker Outdoor Furniture, and Premiere Cabinetry claims
Maintain a clean, organized, and safe workspace
Act as lead on duty when management is unavailable
Skills & Requirements
2+ years of customer service experience
Skilled with ticketing systems, Excel, and customer support software
Strong multi-tasking, organization, and problem-solving abilities
Excellent verbal, written, and listening communication skills
Team player who can work independently and meet deadlines
Numbers & Facts
Location
Lawrenceburg, TN
Skills
Bakeryunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Service Softwareunmatched
Customer Support/Serviceunmatched
Furnitureunmatched
Multitaskingunmatched
NetSuiteunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Safety/Work Safetyunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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