Customer Care Administrator

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis/St. Paul, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa, and Fort Myers/Naples.

Job Summary: Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with direction from supervisor. Coordinates and ensures a first-rate customer experience.

Duties and Responsibilities

• Answers all incoming warranty telephone lines; asks probing questions to gather facts; troubleshoots to resolve customer issues.
• Schedules service appointments with Technicians & customers; provides 1st response scheduling when possible.
• Tracks and monitors appointments as required.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support for department including routine processing of correspondence from rough or revised drafts, data entry, preparation of reports, filing, copying and maintenance of service files. May compile and verify information for reports.
• Performs additional assignments as requested by supervisor.