Customer Care Administrator

Essential Job Functions

• Position handles all facility issues including supplies, coffee, paper products
• Handles removals, disconnects and reconnects as notified by collections and customer service
• Creates project and sends certified letters to customers
• Files all documents and uploads pertinent data into SalesForce
• Creates required relevant documents and then mails to customers
• Scans and sends returned customer documents to the CPA
• Assign unreceived documents to field representatives to retrieve manually
• Create a daily route for field representatives to follow and monitor performance
• Utilize company vehicle tracking software to make sure all proper stops were made by field representatives
• Track all required documents via salesforce and personal tracking spreadsheet
• Send reports to Chief Customer Officer weekly and to others as requested

Skills & Requirements

Competencies

• Able to work independently and prioritize work load
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Ability to accurately type 45 words/minute
• Ability to adapt in a fast paced, changing environment
• Ability to communicate effectively and professionally over the phone and through email with both customers and internal staff
• Team player attitude a MUST!

Education/Experience

• Two years of customer service/support experience
• Knowledge of Microsoft Outlook is required
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required
• Excellent PC skills including excel and word
• Salesforce is a plus; but not required

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.