Customer Care Advocate

Responsibilities / Expectations:
-Respond to customer requests via telephone, providing excellent service to MetLife’s customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Attendance, Ability to use reference materials

Class Participation, Interpersonal skills

Grasp of Material, Decision making

Confidence Level, Ownership of learning

Technical Skills, Adaptability and flexibility

Responsibilities / Expectations:
-Respond to customer requests via telephone, providing excellent service to MetLife’s customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Below are some common topics associates can expect to discuss with our customers:
- Enrolling or changing their life insurance amount
- Confirm or change beneficiary
- Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
- How to continue coverage when retired/leave employer
- Status of customer requests
- Billing inquiries