Careerscape is recruiting on behalf of our client, a fast-growing consumer e-commerce brand, for a Customer Care Advocate to join their fully remote support team. This is a chance to be the friendly, reliable voice customers count on when they reach out over chat, email, and phone, turning everyday questions and hiccups into moments that build real loyalty to the brand.
Day to day, you will move between conversations quickly, so the role suits someone who enjoys variety, stays calm under a steady stream of requests, and genuinely likes helping people. No prior experience is required, just strong listening skills, patience, and a problem-solving mindset. The best fits are empathetic communicators who can read between the lines of a frustrated message and turn it into a satisfied customer, all while keeping pace in a high-volume environment.
Responsibilities
Respond to customer inquiries promptly and professionally across chat, email, and phone
Troubleshoot order, shipping, billing, and product issues with a solutions-first approach
De-escalate frustrated customers with empathy and patience
Document every interaction accurately in the CRM system
Meet daily and weekly targets for response time and resolution quality
Identify recurring customer pain points and flag trends to leadership
Guide customers through returns, exchanges, and account updates
Collaborate with teammates during peak volume periods to keep queues moving
Follow brand voice and tone guidelines in every customer interaction
Stay current on product updates, promotions, and policy changes
Requirements
High school diploma or equivalent required
No prior customer service experience necessary, training provided
Excellent written and verbal communication skills
Comfortable multitasking across chat, email, and phone in a fast-paced queue
Strong empathy and active listening skills
Basic computer proficiency and ability to learn new software quickly
Reliable high-speed internet connection and a quiet home workspace
Ability to work a scheduled shift including some evenings or weekends
Positive attitude and genuine desire to help people solve problems
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with equipment provided
Paid training and ongoing coaching
Employee discount on client products
Career growth path into senior support or team lead roles