Customer Care Advocate

Customer Care Advocate
Location: Warwick, RI Onsite Training / Fully Remote After Training
Pay Rate: $20.00/hour W2 Paid Weekly

Assignment Length: 3-6+ Months | Extension Possible
Benefits: Health, Dental & Vision Insurance Available
Tentative Start Date: November 2026

Position Overview
We are seeking Customer Care Advocates to support customers with employer-sponsored Life Insurance policies. This is a fully remote customer service role following onsite training. The position involves handling customer inquiries, processing transactions, preparing correspondence, and providing accurate information while following established guidelines and procedures.
Key Responsibilities

• Respond to customer inquiries and provide professional service by phone.
• Assist customers with enrolling in or changing their life insurance coverage.
• Process beneficiary changes and other policy-related requests.
• Explain policy provisions, coverage, exclusions, and age-related changes.
• Provide information on continuing coverage after retirement or leaving an employer.
• Check and communicate the status of customer requests.
• Handle billing-related inquiries and transactions.
• Prepare correspondence and complete customer requests accurately.
• Maintain a high level of customer satisfaction while handling multiple inquiries.

Training & Schedule
Onsite Training:
MondayFriday | 8:30 AM5:00 PM EST | 30-minute lunch

• No time off permitted during training and nesting.
• After training, schedules will range between 8:00 AM11:00 PM EST, MondayFriday.
• Shifts are assigned based on training performance and ranking.
• Associates will bid on available shifts.

Remote Work Requirements

• High-speed wired internet required; Ethernet connection is mandatory.
• Wi-Fi and hotspots are not permitted.
• Quiet, secure, distraction-free workspace required.
• Video must be available during interviews, training, coaching, and team meetings.
• Associates living near a company office may be required to work onsite one day per month.
• Onsite attendance may also be required if home internet or system issues prevent remote work.

Equipment Provided
Company-issued equipment includes: Laptop, Two monitors, Keyboard and mouse and Docking station
All equipment must be returned within one week of assignment completion.

Qualifications

• High School Diploma or equivalent required.
• 12 years of call center experience required.
• 13 years of customer service experience preferred.
• Strong verbal communication and customer service skills.
• Good decision-making and problem-solving abilities.
• Ability to work under direct supervision and follow established procedures.

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