Customer Care Advocate

Customer Care Advocate
Location: Warwick, RI (Onsite Training | Hybrid/Remote After Training)
Pay Rate: $20/hr W2 | Paid Weekly
Start Date: 07/20/2026
Contract Length: 6+ Month Contract (Potential Extension)
Benefits: Health, Dental & Vision Benefits Available

Work Schedule & Location:

• Training and nesting will be onsite in Warwick, RI (Monday–Friday, 8:30 AM – 5:00 PM EST).
• No time off permitted during training and nesting.
• After training, the position transitions primarily to remote work.
• Must be available to attend monthly onsite meetings and report to the office as needed.
• Work schedules will fall between 8:00 AM – 6:00 PM EST, Monday–Friday.

We are seeking Customer Care Advocates to join a leading insurance organization. This role is ideal for candidates with strong customer service and call center experience who enjoy helping customers, solving problems, and working in a fast-paced environment.

Key Responsibilities:

• Handle inbound customer inquiries via phone with professionalism and empathy.
• Resolve questions related to policies, claims, account information, and general service requests.
• Navigate multiple systems while providing accurate and timely information.
• Process transactions, document interactions, and follow up on customer requests.
• Deliver exceptional customer experiences through active listening and problem-solving.

Qualifications:

• 2+ years of customer service experience; call center experience preferred.
• Strong communication, multitasking, and computer navigation skills.
• Ability to work in a fast-paced, customer-focused environment.
• High School Diploma or GED required.
• Must reside within a reasonable commuting distance of Warwick, RI.

Technical Requirements:

• Reliable high-speed internet (minimum 50 Mbps).
• Wired LAN connection required; wireless-only connections are not permitted.