The US spends $160 Billion per year on highways. Every new car model costs at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!
LAZ Parking is one of the largest operators in the growing multi-billion dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we're the experts!
Most importantly, LAZ is a PEOPLE FIRST company with a mission to "create opportunities for our employees and value for our clients." If you're looking to join a growing company led by passionate people committed to being the best, contact us today!
The Spirit of the Position:
The LAZ Parking Customer Care Center services customers across the
United States. We are looking for a friendly, helpful individual to join
our outstanding team. The Customer Care CSR provides exceptional customer
service by answering in-bound calls from parkers for assistance within our
parking facilities. We assist in troubleshooting as well as handling
concerns in a positive and professional manner. All our interactions with
our parkers/customers are recorded and documented.
We have a full-time position available for third shift, weekends
and holidays are required. In-office shifts are required, as necessary.
Shift available:
3rd Shift | Full Time
Monday
OFF
Tuesday
10pm-6:30am
Wednesday
11pm-7:30am
Thursday
10pm-6:30am
Friday
11pm-7:30am
Saturday
9pm-5:30am
Sunday
OFF
Total
40 hours
Principal Job Duties:
Answer incoming calls in a timely and professional manner
Display a caring attitude and connecting with our customers
Multitasking between various systems to assist the
parker/customer
Log call activity and enter call data/information into the
tracking system
Support LAZ field operations
Must use proper grammar and spelling in all communications
Other related duties as assigned
Education:
High school diploma or GED required
Experience:
Minimum 1 year call center or phone experience required
Parking industry experience preferred but not required
Working knowledge of Excel, Word, Power Point and General
Microsoft Office Applications
Skills:
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Ability to speak, read, and comprehend English language
Bi-lingual abilities, including Spanish, are preferred but
not required
Demonstrates a sense of urgency and timeliness
Demonstrates the ability to seek improvement
Excellent team building and interpersonal skills.
Physical Demands:
Ability to lift, push and pull at least 10 pounds
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
qualified disabilities to perform the essential duties/functions.
Amazing reasons to work at LAZ Parking!
We are redefining parking management and having fun doing
it! To support our company's culture of investing in our people, we offer
employees the following perks:
$17.31
Growth
Opportunities
Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages
Paid training
The following programs are available to help support you as
a LAZ employee, free of charge.
Health
Coaching & Resources One-on-one health coaching is available to all employees whether you
choose to enroll in LAZ Benefits or not
Employee
Assistance Program (EAP) you and eligible members of your household have 24/7 access to
confidential counseling
Smoking Cessation Program
Additional Benefits:
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment
practices, including hiring, we are firmly committed to provide equal
employment opportunity (EEO) to all persons, regardless of race, color,
religion, sex, national origin, disability, age, genetics, Vietnam era, special
disabled, recently separated and other protected veterans, or any other
characteristic protected by federal, state or local law. No question in our
application process is used for the process of limiting or excluding any applicant's
consideration for employment on such grounds.
This Employer participates in E-Verify.