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Skills
Adobe Acrobatunmatched
Call Centersunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Marketingunmatched
Microsoft Access Databaseunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Wordunmatched
Philosophyunmatched
Presentation/Verbal Skillsunmatched
Writing Skillsunmatched
Description
Required Qualifications
- High School diploma or its equivalent
- 1 year in a call center environment or
- 2 years in a customer service field
- ability to be customer-focused
- strong verbal and written communications skills
- basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, SharePoint, and Adobe Acrobat
- basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
- willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling
Preferred Qualifications
- Associate’s degree in Business
- 2 years in a call center environment or
- 3-5 years in a customer service field or
- 2 years office staff experience with Publix
- knowledge of Publix culture, history and philosophy
- knowledge of Publix policies
- knowledge and understanding of Microsoft Office software
- knowledge and understanding of Microsoft Office software, ePower Center (Expert) and SharePoint (Advanced)
- show enthusiasm, initiative, and pride in work, and
- show commitment to Publix’s mission
Marketing