Customer Care Agent

Peoples National Bank

Mount Vernon, IL

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JOB DETAILS

SKILLS

Banking Services, Communication Skills, Community Banking, Computer Skills, Corporate Policies, Customer Experience, Customer Support/Service, Detail Oriented, Finance, High School Diploma, Information/Data Security (InfoSec), Presentation/Verbal Skills, Problem Solving Skills, Regulations, Scripting (Scripting Languages), Technology Sales, Telephone Skills, Typing, Writing Skills

LOCATION

Mount Vernon, IL

POSTED

2 days ago

Job Description: This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology. Duties and Responsibilities: · Provides exceptional service support for banking services and teller transactions · Resolves customer requests through proficient use of the system tools · Provides an exceptional customer experience during the interaction · Adheres to regulatory scripting and customer protocol, as prescribed · Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs · Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies Minimum Qualifications: · High School diploma · Minimum of one year experience in a teller/customer service role (in a financial institution) · Previous teller experience preferred Preferred Qualifications: · Excellent customer service skills · Excellent communication (verbal, written and listening) skills · Proficient computer/keyboard skills · Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds · Acute attention to detail · Effective decision making and problem-solving skill About Company: Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere. We offer a generous benefits package, including: Competitive Salary Medical Dental and Vision Insurance Life and AD&D Insurance Long Term Disability AirEvac Membership AFLAC Policies Telemedicine 401k & Company Match Invest in Company Stock Discretionary Bonus Peoples National Bank is an Equal Opportunity Employer. Compensation details: 17 Hourly Wage PI34c733f20a73-25448-395260265c143e31-5e48-4549-b638-05792d185386

About the Company

Peoples National Bank

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