Communication Skills, Customer Support/Service, Detail Oriented, Hospital, Medical Office, Multitasking, Order Processing, Time Management
The role of Customer Service Professional involves managing a high volume of on-demand medical pick-up and delivery requests in the Houston area. The ideal candidate will be dependable, reliable, and adaptable to a fast-paced environment.
- Take orders from medical clients via phone and email, including labs, doctor's offices, and hospitals.
- Receive, process, and clarify delivery details by asking clients questions about requirements such as delivery timeframes and any special instructions.
- Coordinate with dispatchers to confirm driver availability, adjust delivery timeframes based on traffic, and ensure customer needs are met efficiently.
The role requires strong communication skills, attention to detail, and the ability to multitask in a dynamic setting to ensure timely and accurate deliveries.