Job Description
Our client, a Automotive Manufacturing company, is looking for a Customer Care and Aftersales Coordinator for their Warren, MI/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities
- Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions
- Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams
- Track action items, recovery timing, and key decisions to help ensure timely execution
- Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps
- Maintain accurate records, reports, and supporting documentation
- Escalate supply, timing, or execution risks when customer impact or service disruption is possible
- Help improve processes, reporting, and follow-up routines related to breakpoint management
- Support a fast-paced team environment where priorities may shift based on business needs
Requirements:
- Strong analytical skills with the ability to review data, identify patterns, and support sound decisions
- Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information
- Strong written and verbal communication skills
- Strong problem-solving skills and the ability to work through issues in a structured way
- Strong follow-up skills and the ability to manage multiple open items to closure
- Ability to work independently and collaboratively with cross-functional teams
- Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis
- Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment
- Associate or bachelor's degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience
- 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function
- Experience working with detailed data, reports, spreadsheets, or operational tracking tools
- Experience coordinating follow-up across multiple stakeholders or business functions
- Ability to interpret timing, status, and risk information and translate it into clear actions
- Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning
- Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience
- Experience supporting parts changes, breakpoints, supersession activity, or related implementation work
- Experience working with supplier timing, recovery plans, or material availability issues
- Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization
- Risks are identified early and communicated clearly
- Actions are tracked consistently and followed through to completion
- Breakpoint-related decisions are supported by accurate data and sound analysis
- Cross-functional partners receive timely, clear updates
- Service part availability decisions are supported with strong organization, follow-up, and attention to detail
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Warren, MI |
| Industry | Management Consulting Services |
| Salary | $27.99–$30.59 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Analysis Skillsunmatched
- Automotive Industryunmatched
- Automotive Manufacturingunmatched
- Automotive Repair and Maintenanceunmatched
- Automotive Technologyunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Follow Throughunmatched
- Health Planunmatched
- Inventory Planningunmatched
- Logisticsunmatched
- Microsoft Excelunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Purchasing/Procurementunmatched
- Record Keepingunmatched
- Retailunmatched
- Riskunmatched
- Risk Analysisunmatched
- Spreadsheetsunmatched
- Supply Chainunmatched
- Supply Chain Managementunmatched
- Technical Operationsunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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