Our client, a Automotive Manufacturing company, is looking for a Customer Care and Aftersales Coordinator for their Warren, MI/Hybrid location.
Responsibilities:
Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities
Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions
Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams
Track action items, recovery timing, and key decisions to help ensure timely execution
Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps
Maintain accurate records, reports, and supporting documentation
Escalate supply, timing, or execution risks when customer impact or service disruption is possible
Help improve processes, reporting, and follow-up routines related to breakpoint management
Support a fast-paced team environment where priorities may shift based on business needs
Requirements:
Strong analytical skills with the ability to review data, identify patterns, and support sound decisions
Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information
Strong written and verbal communication skills
Strong problem-solving skills and the ability to work through issues in a structured way
Strong follow-up skills and the ability to manage multiple open items to closure
Ability to work independently and collaboratively with cross-functional teams
Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis
Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment
Associate or bachelor's degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience
1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function
Experience working with detailed data, reports, spreadsheets, or operational tracking tools
Experience coordinating follow-up across multiple stakeholders or business functions
Ability to interpret timing, status, and risk information and translate it into clear actions
Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning
Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience
Experience supporting parts changes, breakpoints, supersession activity, or related implementation work
Experience working with supplier timing, recovery plans, or material availability issues
Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization
Risks are identified early and communicated clearly
Actions are tracked consistently and followed through to completion
Breakpoint-related decisions are supported by accurate data and sound analysis