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Customer Care Jobs in Columbus, OH

Customer Care and Recovery Associate

Spectrum

Columbus, OH

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JOB DETAILS
SALARY
$18–$27.06 Per Hour
SKILLS
Accounting, Advertising, Billing, Bookkeeping, Business Support, Communication Skills, Credit and Collections, Customer Relations, Customer Support/Service, Detail Oriented, Federal Laws and Regulations, Financial Services, Internet TV, Interpersonal Skills, Local News, Mathematics, Microsoft Excel, Microsoft Office, Multilingual, Negotiation Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Sports, State Laws and Regulations, Telephone Skills, Writing Skills
LOCATION
Columbus, OH
POSTED
2 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customersto resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.

How You'll Make an Impact
  • Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
  • Research account details and investigate debt situations to ensure accurate resolution
  • Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
  • Respond to incoming customer inquiries regarding unpaid debt and offer clear information
  • Demonstrate professionalism and friendliness during every customer interaction
  • Take decisive action based on transaction characteristics to facilitate effective debt collection
  • Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
  • Detail oriented with strong verbal, written and interpersonal communication abilities
  • Capable of exercising sound judgment in billing disputes
  • Skilled in negotiation and influencing outcomes
  • Able to resolve difficult and escalated issues effectively
  • Strong problem-solving skills for variable situations
  • Ability to work independently with minimal supervision
  • Capable of interpreting instructions in written, oral, diagram or schedule form
  • Consistent and punctual attendance
  • Support additional business needs as assigned to help achieve team goals
What You'll Bring to Spectrum

Required Qualifications

Education
  • High School diploma or General Education Degree (GED)
Preferred Qualifications

Experience
  • 0-2 years of related work experience or training in collections, accounting or customer service
Skills
  • Skilled in using telephone systems
  • Bi-lingual abilities preferred but not required
  • Proficient with Microsoft Excel and Office

#LI-FB1
CCO203 2026-74670 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $27.06. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,000.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About the Company

S

Spectrum

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1993
WEBSITE
https://jobs.spectrum.com/

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