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Customer Care and Sales Support Coordinator

Plastomatic Valves, Inc.

Cedar Grove, NJ

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JOB DETAILS
SKILLS
Administrative Skills, Business Growth, Business Operations, Cargo/Freight, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Distribution Channel, Documentation, ERP (Enterprise Resource Planning), Field Sales, Health Insurance, Inside Sales, International Sales, Lift/Move 50 Pounds, Logistics Processes, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Order Management, Order Processing, Organizational Skills, Physical Demands, Pricing, Problem Solving Skills, Process Management, Product Engineering, Return Merchandise Authorization (RMA), Revenue/Sales Reporting, Sage CRM, Sales, Sales Administration, Sales Management, Sales Operations, Sales Support, Shipping Requirements, Team Player, Technical Support, Time Management, Track Customer Issues
LOCATION
Cedar Grove, NJ
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

JOB DESCRIPTION


Title:


Customer Care and Sales Support Coordinator


Reports to:


International Sales Manager


Position Summary:


The Customer Care & Sales Support Coordinator provides operational, administrative, and customer-facing support to the Customer Care and Inside Sales teams. This role is responsible for order processing, customer communication, sales coordination, international support activities, and cross-functional collaboration to ensure exceptional customer service and efficient order management.


The ideal candidate is highly organized, detail-oriented, customer-focused, and able to thrive in a fast-paced manufacturing environment. This position offers long-term growth opportunities into broader Inside Sales, account support, and customer relationship management responsibilities as business needs continue to evolve.


Essential Functions:


  • Process domestic and international customer orders accurately and efficiently 
  • Coordinate order acknowledgements, shipment updates, and customer communications 
  • Manage freight coordination and shipment tracking activities 
  • Assist with export documentation and international shipping requirements 
  • Coordinate Return Material Authorization (RMA) activities and customer follow-up 
  • Maintain accurate customer records and order documentation 
  • Support timely resolution of customer inquiries and order-related issues 
  • Support the Inside Sales team with quote preparation, order entry, and customer follow-up 
  • Assist with CRM management and customer information updates 
  • Monitor open quotes and support follow-up communication with customers and distributors 
  • Assist with large, complex, or strategic quotation activities as needed 
  • Support sales reporting and administrative activities 
  • Coordinate communication between customers, Inside Sales, and internal departments 
  • Partner with Customer Care, Inside Sales, Operations, Engineering, Manufacturing, and technical teams to support customer requirements 
  • Maintain professional, responsive, and timely communication with customers, distributors, and internal stakeholders 
  • Support continuous improvement initiatives related to customer service, workflow efficiency, and order management processes 
  • Assist with special projects and operational initiatives as assigned 
  • Proactively support Outside Sales Managers by managing customer inquiries, coordinating follow-ups, and ensuring timely and accurate responses that contribute to customer satisfaction and sales conversion 
Skills/Qualifications:
 
  • Minimum of 2 years of experience in customer service, order processing, inside sales support, or related business operations 
  • Strong organizational, communication, and problem-solving skills 
  • Proficiency with Microsoft Office applications, including Excel, Outlook, and Word 
  • Experience working within ERP and/or CRM systems (Sage ERP and HubSpot preferred) 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Strong attention to detail and commitment to accuracy 
  • Ability to work collaboratively across multiple departments 
  • Customer Care or Inside Sales experience in a manufacturing or industrial environment 
  • International order processing and export documentation experience 
  • Experience supporting distributors, technical products, or engineered solutions 
·         Familiarity with freight coordination and logistics processes


·         Performs other duties as assigned.


Physical Requirements:


  • Ability to sit, stand, and operate a computer for extended periods of time 
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
Growth Opportunity


·         This role is designed to support both Customer Care and Inside Sales functions while providing a long-term career path into expanded               Inside Sales, customer relationship management, and account support responsibilities as the business continues to grow and scale.
·         The position offers exposure to multiple operational areas, cross-functional collaboration, and opportunities for professional                           development within the organization.


 

About the Company

P

Plastomatic Valves, Inc.

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