Sign upLog in

Customer Care Associate

Iconma

Chicago, IL

Apply
JOB DETAILS
SALARY
$23.72–$25.66 Per Hour
SKILLS
Accounting Policies, Analysis Skills, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Plan, Incentive Programs, Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, Policy Development, Problem Solving Skills, Process Improvement, Property and Casualty Insurance, Regulations, Resolve Customer Issues, Secondary School, Service Level Agreement (SLA), Team Lead/Manager, Team Player, Time Management
LOCATION
Chicago, IL
POSTED
7 days ago
Our Client, a Property and Casualty Insurance company, is looking for a Customer Care Associate for their Chicago, IL/Hybrid location.
 
Responsibilities:
  • Analyze, research, and respond to all Policyholders’ inquiries via any of the following avenues: Business correspondence or email communication.
  • Understand customer’s request(s), reviewing applicable policy administration systems, gathering needed information to provide or to resolve customer needs and disputes.
  • Written Communications will accurately describe the outcome of customer’s request, and provide all relevant updates and information needed with the appropriate business tone.
  • Provide support and/or handle internal Policyholder Service Center escalations or time-sensitive customer inquiries.
  • Conduct all necessary system transactions to satisfy completion of a service task.
  • Transactions include policy accounting, policy record updates, cancellation, etc.
  • Accurately document back-office systems/ upload documents to record storage databases.
  • Expected to handle any other duties assigned by Manager as well as participation in team functions, meetings, incentive programs, etc.
  • Build broad understanding of our products and systems.
  • High volume processing output with focus on providing positive customer experience; balancing efficiency, timeliness, and quality within department’s SLA requirements.
  • Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.
  • Collaborate with team leadership to ensure effective resolution of unfamiliar customer needs, follow-up, and workflow.
  • Support Regulatory customer-facing work.
  • Handle Special Projects that may be assigned to include Company initiatives, cleanup activities, etc.
  • Support or collaborate with other departments within Operations or others as needed.
  • Focus on Customer Build strong customer relationships and deliver customer-centric solutions.
  • Make Quality Decisions Make good and timely decisions that keep the organization moving forward.
  • Communicate Effectively Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Value Differences Recognize and leverage the value that different perspectives and cultures bring to the organization.
  • Optimize Processes Know the most effective and efficient processes to get things done, with a
  • Focus on continuous improvement
  • Drive Results Consistently achieve results, even under tough circumstances.
  • Act Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Work Resourcefully Secure and deploy resources effectively and efficiently; proactively solve problems that may arise.
  • Collaborate Build partnerships and work collaboratively with others to meet shared objectives.
  • Develop Self Actively seek new ways to grow and be challenged using both formal and informal development channels.
 
Requirements:
  • Ability to champion solutions to customer requests through independent critical thinking and appropriate judgment
  • Ability to communicate effectively via business correspondence and email is imperative.
  • Advanced rationalization abilities using logical practices to make decisions and resolve customer issues.
  • Ability to operate efficiently in a fast-paced environment with sharp attention to detail across multiple technology platforms.
  • Ability to work independently and with minimal supervision.
  • Ability to multi-task and manage competing daily priorities, maintaining composure.
  • Customer Service background (written and verbal)
  • 2-3 years of Insurance service experience preferred.
  • Individual Supplemental insurance products background helpful.
  • Microsoft Office Word (authoring correspondence), Excel (basic to intermediate), Outlook required.
  • High School
  • Bachelor’s or associate degree preferred
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder