Sign upLog in

Customer Care Associate

ICONMA, LLC

Chicago, IL

Apply
JOB DETAILS
SALARY
$23.72–$25.66 Per Hour
SKILLS
Accounting Policies, Analysis Skills, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Plan, Incentive Programs, Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, Policy Development, Problem Solving Skills, Process Improvement, Property and Casualty Insurance, Regulations, Resolve Customer Issues, Secondary School, Service Level Agreement (SLA), Team Lead/Manager, Team Player, Time Management
LOCATION
Chicago, IL
POSTED
15 days ago
Our Client, a Property and Casualty Insurance company, is looking for a Customer Care Associate for their Chicago, IL/Hybrid location.
 
Responsibilities:
  • Analyze, research, and respond to all Policyholders’ inquiries via any of the following avenues: Business correspondence or email communication.
  • Understand customer’s request(s), reviewing applicable policy administration systems, gathering needed information to provide or to resolve customer needs and disputes.
  • Written Communications will accurately describe the outcome of customer’s request, and provide all relevant updates and information needed with the appropriate business tone.
  • Provide support and/or handle internal Policyholder Service Center escalations or time-sensitive customer inquiries.
  • Conduct all necessary system transactions to satisfy completion of a service task.
  • Transactions include policy accounting, policy record updates, cancellation, etc.
  • Accurately document back-office systems/ upload documents to record storage databases.
  • Expected to handle any other duties assigned by Manager as well as participation in team functions, meetings, incentive programs, etc.
  • Build broad understanding of our products and systems.
  • High volume processing output with focus on providing positive customer experience; balancing efficiency, timeliness, and quality within department’s SLA requirements.
  • Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.
  • Collaborate with team leadership to ensure effective resolution of unfamiliar customer needs, follow-up, and workflow.
  • Support Regulatory customer-facing work.
  • Handle Special Projects that may be assigned to include Company initiatives, cleanup activities, etc.
  • Support or collaborate with other departments within Operations or others as needed.
  • Focus on Customer Build strong customer relationships and deliver customer-centric solutions.
  • Make Quality Decisions Make good and timely decisions that keep the organization moving forward.
  • Communicate Effectively Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Value Differences Recognize and leverage the value that different perspectives and cultures bring to the organization.
  • Optimize Processes Know the most effective and efficient processes to get things done, with a
  • Focus on continuous improvement
  • Drive Results Consistently achieve results, even under tough circumstances.
  • Act Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Work Resourcefully Secure and deploy resources effectively and efficiently; proactively solve problems that may arise.
  • Collaborate Build partnerships and work collaboratively with others to meet shared objectives.
  • Develop Self Actively seek new ways to grow and be challenged using both formal and informal development channels.
 
Requirements:
  • Ability to champion solutions to customer requests through independent critical thinking and appropriate judgment
  • Ability to communicate effectively via business correspondence and email is imperative.
  • Advanced rationalization abilities using logical practices to make decisions and resolve customer issues.
  • Ability to operate efficiently in a fast-paced environment with sharp attention to detail across multiple technology platforms.
  • Ability to work independently and with minimal supervision.
  • Ability to multi-task and manage competing daily priorities, maintaining composure.
  • Customer Service background (written and verbal)
  • 2-3 years of Insurance service experience preferred.
  • Individual Supplemental insurance products background helpful.
  • Microsoft Office Word (authoring correspondence), Excel (basic to intermediate), Outlook required.
  • High School
  • Bachelor’s or associate degree preferred
 
Why Should You Apply?  
 

About the Company

I

ICONMA, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder