At CMP Management, we serve as the operational backbone for professional associations across the country, turning our clients' Board vision into reality. Our Customer Care Associates (CCAs) are the friendly, knowledgeable voice members hear when they need help, and the steady hands behind every smooth transaction and resolved concern. If you genuinely love helping people, thrive in a fast-moving environment, and take real pride in getting things right, this role was built for you.Located in Old Town Leander just minutes north of Austin, CMP Management is the leading provider of association management services for chapters of professional societies. We provide services to support the daily operations of multiple professional societies and trade associations. Being a member of the CMP team means having the opportunity to be in a dynamic, changing, and fun environment with other very highly motivated, resourceful individuals. For more information regarding our organization, visit www.cmpmanagement.com.What You Will DoHandle high volumes of inbound calls and email inquiries with professionalism and efficiencyAccurately enter member dues, event registration payments, refunds, and related transactional dataCreate and maintain membership accounts in our software databaseProvide clear, accurate answers to member questions related to memberships and eventsResolve membership concerns by clarifying the member's need, identifying the best solution, and following up to confirm resolutionNavigate multiple systems and screens simultaneously, including guiding members through platforms as neededSupport account, membership, and event teams with supply orders, fulfillment, shipping, and deliveriesStay current on upcoming client events and membership activities so every member interaction reflects accurate, up-to-date informationProactively identify process improvement opportunities and share them with the teamComplete administrative duties, reports, and special projects tied to member and event supportWho You AreYou are patient, empathetic, and communicative. You put yourself in the member's shoes and advocate for them when it counts. You are a natural problem-solver who stays steady under pressure, picks up complex information quickly, and takes ownership of every interaction from first contact to final resolution. You bring a positive, proactive attitude every day and welcome feedback as a tool for getting better.Service-driven: You find genuine satisfaction in helping others and take member outcomes personallySteady and reliable: You build trust through consistency, follow-through, and accurate executionAdaptable: You move fluidly across tasks, systems, and member personas without losing your footingDetail-conscious: You understand that accuracy matters, especially when handling payments and member dataCollaborative: You work well within a team and communicate clearly across departmentsWhat You BringAt least 2 years of customer service or client support experienceExcellent verbal and written communication skillsProven ability to multi-task, prioritize, and manage time in a fast-paced environmentComfort navigating multiple Windows applications and CRM or AMS software systems simultaneouslyFlexibility to work a specified shift and extended hours as neededA growth mindset with the ability to receive and immediately apply constructive feedbackWe Offer YouA competitive total rewards package, continuing education & training, and tremendous potential with a growing organization:Health, Dental, Vision, Life InsuranceA Simple retirement plan that includes a corporate matchPaid Time OffFour weeks (20 days) of paid vacationTen paid holidays per calendar year (9 fixed and 1 floating)Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.EducationBachelor's or Associate's degree plus equivalent years of related industry experienceWhy CMP ManagementWe are a team that plans our work and works our plan, leaves no stone unturned, and always has our clients' backs. We work hard and play hard, and we genuinely care about the people we serve and the people we work alongside. If that sounds like the kind of team you want to be part of, we would love to hear from you.Please note: after submitting your resume you will be asked to complete an assessment that will take approximately 20 minutes, invitation will be sent via a system generated email. Please ensure that you complete the assessment if you intend to apply for the position and use the same name and email from your application. Only those candidates that complete the assessment will be considered for the position.By applying for a position with CMP Management, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with CMP Management's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.