The Customer Care Associate provides remote support to life insurance policyholders, agents, and internal teams in a call center environment.
Must live in the continental U.S. and be bilingual in Spanish.
Offers benefits including health insurance, 401k, paid time off, and more.
Pay is $20/hr, with availability Mon-Fri 7 am-7 pm Central Time and potential Saturday shifts.
Requires 1 year of remote customer service experience, call center KPI knowledge, and multitasking skills.
Must have a high school diploma or GED.
Responsibilities include handling 75-100 calls daily, supporting policy inquiries, processing transactions, verifying documents, and resolving issues efficiently.
Strong communication, attention to detail, and insurance industry knowledge are essential.
Candidates need a personal device for authentication, reliable high-speed internet, and a dedicated workspace.
Training and background checks are required, along with adherence to remote work standards and equipment protocols.