Customer Care Associate

The ideal candidate will have analytical skills, strong work ethics, and great interpersonal skills. The project is based in downtown Los Angeles with hybrid in-person and remote workdays as an option to be defined by the manager. 

Job Description 

• Review operations and financial records to identify errors, inconsistencies, or missing information. 

• Audit subcontractor documents for compliance of service level agreements, performance standards, and contract requirements. 

• Compare different sets of data and resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve any issues.  

• Work with financial and operations reports or other documents that need to be reconciled.  

• Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties. 

Skills  

• Strong attention to detail 

• Strong organizational skills 

• Ability to work well under pressure 

• Willingness to collaborates with team members