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Customer Care Associate

Outerspace

New Jersey

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JOB DETAILS
SKILLS
Best Practices, CIP (Clean-in-Place), Communication Skills, Consumer Branding, Cross-Functional, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Laundry, Lift/Move 20 Pounds, Manufacturing, Multitasking, Operations Management, Photography, Problem Solving Skills, Resolve Customer Issues, Short Messaging Service (SMS), Slack, Warehousing, Writing Skills
LOCATION
New Jersey
POSTED
Today
  • Help fast-growing consumer brands succeed.
  • Outerspace is a new type of Ops Center for high growth brands.
  • We do warehousing and fulfillment, customization and light manufacturing, product photography, and more.
  • This is not an old school warehouse operation that has been doing things the same way for 30 years.
  • We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry.
  • Our clients are the heart of our business.
  • Outerspaces Operations Management team is responsible for managing some of our most important client relationships.
  • Youll work closely with senior employees at these companies and their customer care representatives to ensure that were meeting all of their needs and are executing against their vision.
  • Essentially, you become an extension of their team.
  • You will not only solve various challenges daily, but also proactively engage in improving our workflows and operations.
  • Were looking for a natural relationship builder who will be comfortable taking on tasks both big and small, from simple order edits to larger, strategic projects.
  • Youll be communicating with clients daily via phone, facetime, Slack, text message and email.
  • You will also be managing and leading the warehouse operations responsible for your brands and working alongside them as time allows.
  • Build long-term relationships with your contacts at fast-growing brands and deeply understand their strategy and goals
  • Solve various daily issues both big and small to ensure smooth operations
  • Work closely with company leaders from multiple functions to improve our product and service
  • Make clients love Outerspace by proactively offering advice on industry best practices and creative solutions.
  • Lead and contribute to projects to develop and refine our operations
  • Resourceful problem solver.
  • You dont need a playbook because you write the playbook.
  • Has 2+ years of experience in a client-facing role, with a track record of top performance
  • Strong attention to detail
  • Impeccable email and writing skills
  • Ability to comfortably communicate via phone, facetime, slack, text message or email depending on client preference.
  • Requires the ability to assist in warehouse as needed (and lift up to 20 lbs)
  • Ability to operate in an often ambiguous and fast-paced environment
  • Comfort with juggling many tasks at once, while also prioritizing effectively Outerspace offers competitive salary + benefits.
  • Flexible spending account
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • More reliable than spontaneous
  • Enjoys interacting with people and working on group projects
  • Enjoys doing work that requires frequent shifts in direction
  • Would rather focus on the details of work than the bigger picture
  • Enjoys taking on challenges, even if they might fail
  • Enjoys working with little direction
  • Waiting period may apply
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place



About the Company

O

Outerspace

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