The Call Center Supervisor will manage the call center staff and assist with our daily operations, as well as, meeting our SLA’s on a daily bases.
This position is to supervise our current 11 call center agents which are Tier 3.
Responsible for EDI management, WebPortal management and client support management along with maintaining our service levels within the FECA, BL and Energy call center.
REQUIREMENTS: Must have supervisory experience and at least 1 full year of inbound call center experience.
Medical terminology is a must and knowledge of ICD-10 is a plus.
REQUIREMENTS:
Must have supervisory experience and at least 1 full year of inbound call center experience.
Medical terminology MANDATORY.
Knowledge of ICD-10 is a plus.
Numbers & Facts
Location
Tallahassee, FL
Skills
Call Center Managementunmatched
Call Centersunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Electronic Data Interchange (EDI)unmatched
ICD-10unmatched
Inbound Call Centersunmatched
Medical Terminologyunmatched
Operationsunmatched
People Managementunmatched
Service Level Agreement (SLA)unmatched
Training/Teachingunmatched
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