Customer Care/Call Center ^ Customer Care Specialist ^ Inter

Customer Service Representative

Location: East Hartford, CT 06108
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Assignment Type: Full-time, onsite
Pay Rate: $19.94/hr

Position Summary

We are seeking Customer Service Representatives to support customers as a first point of contact in a high-volume call center environment. This role involves assisting consumers and providers with program information, account questions, password resets, online portal support, and general customer service inquiries.

Responsibilities

• Respond to incoming calls from consumers, providers, and beneficiaries.
• Provide accurate program, account, and portal-related information.
• Assist with password resets and basic account support.
• Document all customer interactions accurately in the call tracking system.
• Forward calls to appropriate leadership teams or agencies as needed.
• Help customers navigate difficult situations with patience and professionalism.
• Enter and manage complaints according to approved policies and procedures.
• Meet daily performance standards for calls answered, quality, and customer satisfaction.
• Identify trends in customer questions and concerns and report opportunities for service improvement.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Minimum 6 months of call center experience preferred.
• Associate degree or higher may be considered in place of call center experience.
• Must be able to pass a 30 WPM typing test.
• Must be able to pass a customer service assessment.
• Strong verbal and written communication skills.
• Strong attendance, reliability, and work ethic.
• Ability to navigate multiple systems and research solutions.
• Comfortable handling high-volume calls in a structured environment.
• Must be able to pass a criminal background check and drug screen