Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Pay Rate: $19.94/hour
Assignment Duration: June 29, 2026 – August 14, 2026
Type: Full-Time Contract (40 hours/week)
Positions Available: 15
Work Setting: 100% Onsite
We are seeking motivated and customer-focused Customer Service Representatives to serve as the first point of contact for consumers seeking assistance with program information, account access, and online portal support. This is an excellent opportunity for individuals who enjoy helping others, thrive in a fast-paced environment, and are committed to delivering exceptional customer experiences.
The ideal candidate is an effective communicator with strong problem-solving skills, excellent attendance, and the ability to navigate multiple systems while maintaining a high level of accuracy and professionalism.
Serve as the initial point of contact for inquiries from consumers regarding program-related questions and services.
Provide professional telephone support to consumers and service providers.
Assist callers with online portal navigation and password reset requests.
Accurately document all customer interactions in the call tracking system.
Escalate calls and concerns to leadership or appropriate agencies according to established procedures.
Provide clear, accurate, and objective information while maintaining confidentiality.
Identify trends in consumer concerns and communicate recommendations for service improvements.
Handle complaints in accordance with approved policies and procedures.
Maintain established performance standards for productivity, quality, and customer satisfaction.
Meet attendance expectations and adhere to scheduled work hours.
Strong verbal and written communication skills.
Excellent customer service and active listening abilities.
The ability to explain complex information in a clear and concise manner.
Effective problem-solving and conflict resolution skills.
Strong organizational skills and attention to detail.
The ability to navigate multiple computer applications simultaneously.
A positive attitude and passion for helping others.
Dependability and a strong work ethic.
Must be at least 18 years of age.
High School Diploma or GED required.
Minimum of six (6) months of call center experience, OR
Associate degree or higher in lieu of call center experience.
Ability to type 30 words per minute (WPM) or higher.
Ability to successfully pass a customer service assessment.
Ability to pass a criminal background check and drug screening.
Previous experience in a customer service or call center environment.
Experience working with consumers in healthcare, government services, or benefits-related programs.
Strong computer literacy and proficiency with Microsoft Office applications.
Ability to remain calm and professional while assisting customers in challenging situations.
High-volume inbound call center environment.
Structured schedule with performance expectations related to quality, productivity, and attendance.
Team-oriented setting focused on providing outstanding service.
Weekends Off
Full-time schedule: 40 hours per week
Drug Screen Required: 8-Panel Standard Mandatory
Background Check Required: Healthcare Package + Employment/Education Verification