Location: East Hartford, CT – 77 Hartland Street
Assignment Type: Full-Time, Temporary
Duration: January 12, 2026 – April 30, 2026 - Potential to go permanent
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay Rate: Up to $21.00/hour
Weekend Work: None (Weekends Off)
As a Customer Service Representative, you will serve as the first point of contact for program applicants and recipients. This is a high-volume, onsite call center role supporting social service programs. Success in this position requires excellent communication skills, strong attention to detail, empathy, and a commitment to delivering accurate and timely call resolution.
Outstanding attendance and punctuality are essential for this role.
Answer high-volume inbound calls from program applicants and recipients
Provide clear, accurate, and complete information based on program guidelines
Follow established scripts and procedures to ensure compliance and quality
Accurately document all caller interactions in internal systems
Handle sensitive and confidential information with discretion
Demonstrate empathy and professionalism when assisting callers in difficult situations
Resolve inquiries within required call metrics and service standards
Identify and communicate trends, recurring questions, and concerns to call center leadership
Meet or exceed daily performance standards for call volume, customer satisfaction, and quality
Monday–Friday, 8:00 AM – 4:30 PM
Weekends off
Paid training provided
Professional, structured call center environment
Candidates who succeed in this role typically demonstrate:
Strong work ethic with excellent attendance and punctuality
Ability to clearly explain complex information in a concise and understandable manner
Strong verbal and written communication skills
Effective problem-solving and conflict resolution abilities
Customer-focused mindset with empathy and professionalism
Comfort navigating multiple software systems simultaneously
Ability to remain calm and focused in a fast-paced, high-volume call center environment
Must be at least 18 years of age
High School Diploma or equivalent and a minimum of six (6) months call center experience
OR an Associate degree or higher in lieu of call center experience
Minimum typing speed of 30 WPM
Ability to pass a criminal background check and drug screening
Must be able to work onsite for the full duration of the assignment