Customer Care Call Center needs 1 year in telephone customer service or related experience
Customer Care Call Center requires:
Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
Ø High School diploma or GED• A minimum of 1 year in telephone customer service or related experience• Excellent communication skills• Knowledge of the use of PCs and related software• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
Customer Care Call Center duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Answers questions regarding child support payments posting, payments disbursement, and account histories.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Maintains updated records and logs
Numbers & Facts
Location
Milwaukee, Wisconsin
Skills
10-key (Tenkey) Numeric Keypadunmatched
Calculatorsunmatched
Call Centersunmatched
Child Supportunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Disbursementsunmatched
High School Diplomaunmatched
PC Softwareunmatched
Record Keepingunmatched
Research Skillsunmatched
Resolve Customer Issuesunmatched
Scripting (Scripting Languages)unmatched
Time Managementunmatched
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