Customer Care Call Center

• Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
• Ø High School diploma or GEDA minimum of 1 year in telephone customer service or related experienceExcellent communication skillsKnowledge of the use of PCs and related softwareExperience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

Customer Care Call Center duties:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs