10-key (Tenkey) Numeric Keypad, Calculators, Call Centers, Child Support, Communication Skills, Customer Support/Service, Customer/Client Research, Data Entry, Disbursements, High School Diploma, PC Software, Record Keeping, Research Skills, Resolve Customer Issues, Scripting (Scripting Languages), Time Management
Customer Care Call Center
Milwaukee, WI, United States
$ 14.00 - 15.00 (US Dollar)
Or refer someone
About the Job
Customer Care Call Center needs one year in telephone customer service or related experience.
Customer Care Call Center requires:
- Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM to 5:00 PM. Overtime may be required.
- High School diploma or GED
- A minimum of one year in telephone customer service or related experience
- Excellent communication skills
- Knowledge of the use of PCs and related software
- Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
Customer Care Call Center duties:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Answers questions regarding child support payments posting, payments disbursement, and account histories
- Defines or resolves inquiries received either through written or telephone correspondence
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Maintains updated records and logs
Or refer someone
G
Global Channel Management