Customer Care/Call Center Specialist

Customer Service Representative | Call Center CSR

Openings: 5

Location: Onsite
Pay: $19.94 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Weekends Off!

Looking for a rewarding customer service career where you can make a difference every day? Join a team dedicated to helping individuals access important programs and services. We're seeking friendly, dependable professionals who enjoy solving problems, helping others, and delivering exceptional customer experiences.

As a Customer Service Representative, you'll serve as the first point of contact for customers, providing program information, assisting with online portal password resets, and ensuring every caller receives professional, compassionate support.

What You'll Do

• Serve as the first point of contact for program participants and beneficiaries.
• Answer inbound customer calls and provide accurate program and account information.
• Assist customers with online consumer portal password resets.
• Document all customer interactions accurately within the call tracking system.
• Escalate calls to leadership or appropriate agencies when necessary.
• Explain program requirements clearly and professionally.
• Identify trends in customer questions and recommend service improvements.
• Handle customer concerns and complaints according to established procedures.
• Resolve issues efficiently while maintaining outstanding customer satisfaction.
• Meet or exceed quality, productivity, and customer service performance goals.

What We Offer

• Competitive pay of $19.94 per hour
• Paid training
• Monday through Friday schedule
• No weekends
• Stable full-time hours
• Supportive team environment
• Opportunity to build valuable customer service experience while making a positive impact

What Makes You Successful

We're looking for individuals who:

• Enjoy helping people and creating positive customer experiences.
• Communicate clearly and professionally, both verbally and in writing.
• Stay calm and empathetic when assisting frustrated customers.
• Have strong problem-solving and critical thinking skills.
• Can navigate multiple computer applications simultaneously.
• Thrive in a structured, fast-paced, high-volume call center environment.
• Demonstrate excellent attendance, reliability, and a strong work ethic.
• Enjoy learning new technology and adapting to changing processes.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Minimum of six months of call center experience.
• An associate degree or higher may substitute for the required call center experience.
• Ability to type at least 30 words per minute.
• Must successfully pass a customer service assessment.

If you're passionate about helping others, enjoy solving problems, and are looking for a stable weekday schedule with weekends off, we'd love to hear from you. Apply today and start building a meaningful customer service career!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.