Customer Care Coordinator 1

TalentBurst, Inc.

Falls Church, VA

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JOB DETAILS

SALARY

$17–$19.45 Per Hour

SKILLS

Algorithms, Call Centers, Continuous Improvement, Customer Relations, Customer Support/Service, Customer Training, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Medical Records, Metrics, On Call, Organizational Skills, Patient Education, Service Level Agreement (SLA), Telephone Skills

LOCATION

Falls Church, VA

POSTED

2 days ago

Role: Customer Care Coordinator 1
Shift: Monday-Friday 11am-7:30pm and every other weekend
Training schedule: Monday-Friday 8am-4:30pm for the first 3 weeks
6 MONTHS

The Customer Care Coordinator I serves as the liaison between the Client Health System and its customers. Provides excellent, customer-focused service to patients, medical professionals, and the community. Screens patient calls to determine their need and makes the appropriate virtual connections.
Collaborates with other healthcare organizations to provide approved patient information by ensuring all communication is PHI and PII compliant. Provides secondary customer care support to services and programs.
Duties and Responsibilities
• Answers patient customer service calls for all Hospitals and department call center queues.
• Follows customized departmental protocols and algorithms to process patient calls in accordance with and HIPAA policies.
• Utilizes the call center database and web resources to provide the most up-to-date
information to patients, providers, and team members.
• Utilizes web resources to educate patients/customers on services and patient portals.
• Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the appropriate on-call medical professionals.
• Processes customer requests within established department SLAs
• Ability to utilize the call center database's functionalities, messaging portals, resource tools and call center phone systems.
• Performs daily equipment checks and participates in monthly downtime exercises.
• Meets department metrics and skill standards by participating in continuous improvement workshops.
• May be assigned other duties as needed.

Education Minimum: High School or GED
Enable Skills-Based Hiring No
Shift: Monday-Friday 11am-7:30pm and every other weekend.Training schedule: Monday-Friday 8am-4:30pm
Additional information:
Must work holidays
Dress code business/business casual

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

About the Company

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2002

WEBSITE

http://www.talentburst.com/

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