Customer Care Coordinator 2

TalentBurst, Inc.

Falls Church, VA

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JOB DETAILS

SALARY

$18.44–$21.95 Per Hour

SKILLS

Broadcasting, Call Center Operations, Clinical Facilities, Communication Skills, Critical Care, Customer Support/Service, Emergency Response, Healthcare, High Reliability, Hospital, Medical Treatment, Microsoft Office, Organizational Skills, Patient Assessment, Patient Safety, Presentation/Verbal Skills, Public Safety, Scripting (Scripting Languages), Telephone Triage, Writing Skills

LOCATION

Falls Church, VA

POSTED

17 days ago

Title: Customer Care Coordinator-2 (Night Shift)
Location: Falls Church, VA 22042
Duration: 6 Months
Hours/Week: 40 hours/week (4 10-hour nights)
Schedule: 9pm-7:30am rotating days and every other weekend
Training: 6-week training on day shift w/supervisor/shift leaders
Training Schedule: Monday-Friday 8am-4:30pm for 5 weeks and 11am-7:30pm for 1 weeks

The Customer Care Coordinator II is responsible for answering and processing all emergency related calls made to the High Reliability emergency response center. Collaborates with the facility's clinical and security team members to deploy local resources based on the complexity of critical events. In a limited capacity, the CC II will triage calls from program patients who present with emergent healthcare needs. They also serve as secondary support on the patient customer service lines. The CC II must have critical thinking skills, the capacity to absorb multi-directional instructions and quickly execute said requests. Be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Duties and Responsibilities:
" Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy.
" Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site.
" Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture
" During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Text Alert system to leaders and team members.
" Triages program patient calls and follows department

Preferred Candidate Qualifications: Excellent oral and written communication skills, comfortable with Microsoft Office Suite, technology savvy, hospital patient-facing healthcare experience, previous experience working night shift, emergency dispatching experience preferred

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

About the Company

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2002

WEBSITE

http://www.talentburst.com/

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