Customer Care Coordinator

• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier • Track shipments’ estimated time of arrival and delivery information and update company software and the carrier • Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally • Monitor email for new shipment offerings and monitor quality scores and verify accuracy • Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information • Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment • Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information • Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction • Other duties as assigned

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!