Customer Care Coordinator - HVACGarber Heating & Air Conditioning Morton, ILPay: $17.25-$23.00 per hour, based on experienceGarber Heating & Air Conditioning is seeking a personable and dependable Customer Care Coordinator to support our customers and service team from our Morton office.Since 1972, Garber Heating & Air Conditioning has provided heating and cooling services throughout Morton and the surrounding communities. More than 50 years later, we continue to focus on dependable service, quality work, and treating customers with care.This position is ideal for someone who enjoys talking with people, staying organized, and helping coordinate the many details that go into a successful service operation. You will serve as an important connection between our customers, technicians, dispatch team, and office staff.This is primarily a customer care and administrative support role, not a high-pressure sales position. We are looking for someone who can provide a positive customer experience while keeping information accurate and following through on customer Position DetailsLocation: Morton, ILCompensation: $17.25-$23.00 per hour, depending on experienceSchedule: Monday through Friday, daytime hours. Occasional overtime may be needed.What You'll Be Doing:As a Customer Care Coordinator, you will help customers throughout the service process while providing administrative support to our HVAC service department.Responsibilities include:Answer incoming customer calls and provide professional, courteous assistanceHelp customers with questions regarding service appointments, maintenance visits, and company servicesBook service and preventative maintenance appointmentsCollect accurate customer, equipment, and job informationMaintain customer profiles and service records in company systemsCommunicate appointment confirmations, schedule adjustments, and technician arrival informationCoordinate with dispatchers and field technicians to help keep the daily service schedule movingRespond to customer messages and follow up on unresolved requestsContact customers when ordered parts become available and arrange return appointmentsFollow up with customers regarding recommended repairs or work that has not yet been completedAssist with scheduling and renewal activities for maintenance agreementsReview work-order information for accuracy and proper classificationIdentify incomplete or unclear technician documentation and bring it to the appropriate team member's attentionExplain available maintenance programs and company services when appropriatePerform occasional outbound customer follow-up without an aggressive cold-calling or hard-sales approachOrganize service documents, customer paperwork, and related recordsMaintain accurate service histories and customer informationAssist with invoices, warranty documentation, and other service-office needsWelcome and assist customers who come into the officeCommunicate effectively with customers, technicians, management, and fellow office employeesProvide additional administrative support to the service department as neededWhat We're Looking For:We're looking for someone who can balance great customer service with strong attention to detail.Preferred qualifications include:Previous customer service experienceStrong phone presence and interpersonal communication skillsFriendly, professional, and helpful approach with customersAbility to remain patient and composed when assisting customers dealing with urgent HVAC or service issuesStrong organizational skills and consistent follow-throughAbility to manage changing priorities in a busy office settingComfortable handling frequent phone calls and multiple responsibilities throughout the dayGood attention to detail and accuracy when entering informationBasic computer proficiency and willingness to learn company softwareDependable, motivated, and comfortable working independently as well as with a teamHigh school diploma or equivalentPrevious experience in HVAC, plumbing, home services, dispatching, or another service-based industry is helpful but is not required.Compensation & Benefits:Garber Heating & Air Conditioning offers:$17.25-$23.00 per hour, depending on experienceFamily Health Insurance Plan with 75% paid by the companyEmployer contribution to a Simple IRAPaid Time OffPaid HolidaysFamily-friendly work environmentIf you enjoy helping customers, communicating with different personalities, and keeping a busy service operation organized, we encourage you to apply.Join an established local company where customer care and dependable service have been priorities for more than five decades.Apply online today to be considered for the Customer Care Coordinator position with Garber Heating & Air Conditioning.NO PHONE CALLS OR IN-OFFICE INQUIRIES REGARDING THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE. Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.